Supporter Engagement Lead


£46,000 to £48,000

About the organisation/role

  • Samaritans are looking for a Supporter Engagement Lead to join the Individual Giving team
  • This is a new role for Samaritans as they prepare for ambitious income growth in conjunction with a new organisational strategy
  • This is an opportunity to be responsible for the strategic development of a supporter engagement programme

Job description

  • Responsible for strategically growing supporter engagement with a focus on strengthening retention, stewardship and developing supporter journeys
  • Management of a team of 3, creating opportunities for their development
  • Work with colleagues and external agencies to develop integrated campaigns and new supporter journey pathways

Person specification

  • An experienced individual giving expert with strong retention and supporter journey experience
  • Confident in delivery strategy, with excellent technical ability
  • Experienced manager who enjoys coaching and developing teams
  • Collaborative style, coupled with ambition to meet growth targets and provide supporter engagement expertise across the organisation
  • Experience in agency management, ensuring working in effective partnership and getting the best out of that relationship

Benefits package includes:

  • 28 days annual leave, plus bank holidays
  • Match your pension contribution up to 5%
  • Flexible working
  • Family-friendly policies
  • Training to support your development

Key details

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