QuarterFive: Charity Fundraising Recruitment Agency

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Legacy Manager

Smile Train UK

Smile Train is the world’s largest cleft-focused charity, providing free, life-changing treatment to children globally. This is a fantastic opportunity to lead and grow the charity’s legacy programme, building meaningful relationships with supporters who want to make a lasting impact.

Smile Train empowers local medical professionals to provide free cleft treatment in over 90 countries. Its sustainable model ensures children receive the care they need, now and in the future. Having already supported over 1.5 million surgeries, the charity is on a mission to help every child with a cleft – and this role is a key part of that journey.

This is the first full-time Legacy Manager role at Smile Train UK, offering the opportunity to shape and develop its legacy giving programme. You will be responsible for managing relationships with legacy pledgers, increasing awareness of legacy giving, and delivering impactful stewardship activities. This is a unique chance to build a legacy strategy that truly engages supporters and drives long-term growth.

You will be encouraged to be creative and have a relational focus, building meaningful, long-term connections with legacy pledgers.

The role will work alongside the Head of Individual Giving and have administrative support, with legacy administration handled externally.

About the role

As Legacy Manager, you will:

  • Manage a portfolio of around 300 legacy pledgers, ensuring excellent stewardship
  • Act as the first point of contact for all legacy enquiries, responding with sensitivity and professionalism
  • Develop and deliver marketing and advertising campaigns to grow the pipeline of legacy supporters
  • Organise 2-3 legacy events per year and oversee donor recognition activities
  • Work closely with the Head of Individual Giving to shape a strong legacy strategy
  • Liaise with Legacy Link, the external legacy administration service
  • Maintain accurate records on Salesforce, ensuring high-quality data management and reporting

About you

Ideal skills and experience:

  • Significant experience in legacy fundraising, donor stewardship, or a similar role
  • Proven ability to increase legacy pledges and deliver successful engagement activities
  • Strong relationship management skills with the ability to engage high-value supporters
  • A proactive, strategic thinker who is comfortable building a programme from the ground up
  • Confident in marketing, events, and donor stewardship
  • Experience using Salesforce or similar CRM systems is a plus

Employee benefits include:

  • 25 days annual leave, plus bank holidays
  • 5% employer pension contribution

Apply for this role

QuarterFive and our clients know fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. We encourage individuals with relevant skills and experience to apply for roles regardless of age, disability, gender, sexual orientation, pregnancy and maternity, race, religion or belief. If you think you meet some of the criteria for a role and would like to discuss how your other experience might transfer, please ask us for a chat. We’re here to support you. Appointments will be made on merit alone and we will gladly make reasonable adjustments to always ensure a fair process.

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