Appointed Managing Director

Tuckwell Chase Lottery

This is a rare opportunity to lead one of the UK’s largest and most successful hospice lotteries, with significant scope to continue its growth through creative and innovative programmes and make a huge contribution to the vital work of two well-respected charities.

About Tuckwell Chase Lottery

Founded in 1998, Tuckwell Chase Lottery provides regular, secure income for Phyllis Tuckwell Hospice Care and Shooting Star Children’s Hospices (see further details for each below). With the government only covering 20% of the hospice running costs, a further £20 million a year needs to be raised for these essential hospices to continue to offer the outstanding care and services to those who need it most. Tuckwell Chase Lottery is a crucial fundraising initiative for both hospices.

The Lottery currently has 36,000 regular members and generates £1.27 million net income that is split between the two hospices. The funds it contributes to vital, compassionate hospice care in London, Surrey and North-East Hampshire are critical to ensuring services are available to patients, their families and friends.

Who it Helps

Phyllis Tuckwell Hospice Care provides supportive and end of life care for adult patients and families who are living with an advanced or terminal illness, such as cancer. Every day they support over 250 patients, relatives and carers – in their own homes, in the community, at the Hospice in Farnham and at the Beacon Centre in Guildford – through medical and nursing care, therapies, counselling, social work advice and practical support. As the NHS/Government only covers 20% of costs, Phyllis Tuckwell have to raise over £25,000 a day to be able to offer all of their services, which are provided free of charge to their patients and families. Therefore, they rely heavily on the support and generosity of their local community.

Shooting Star Children’s Hospices cares for babies, children and young people with life-limiting conditions, and their families. They support families from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. Shooting Star Children’s Hospices support 700 families living throughout Surrey and across 14 London boroughs. It costs approximately £10 million a year to maintain their current level of care and around 30% of that income comes from central government funding, so they rely on supporters’ generosity to keep the service running.

About the role

Reporting to the Board of Tuckwell Chase Lottery, the Managing Director is responsible for the strategic development, marketing and delivery of the lottery, budgeting, financial management, oversight of commercial and regulatory requirements and leadership of the team.

The majority of players are recruited face-to-face, and Tuckwell Chase Lottery has longstanding partnerships with trusted third-party suppliers that represent it at private sites and the doors of events across the catchment areas of both hospices. The management of these relationships is of critical importance in terms of acquiring new players, ensuring high-quality public engagement and safeguarding the reputations of the lottery and hospices.

Combining responsibility for all management functions of a small social enterprise with day-to-day autonomy to grow player numbers, develop new products, introduce new recruitment channels and optimise existing ones, the position is well-suited to a strategic doer who enjoys the blend of leadership and being hands-on.

About you

Essential skills and experience: 

  • Autonomous senior manager with experience in strategic planning and a willingness to focus on operational concerns as required
  • Experience in running an enterprise, or the ability to do so rooted in team leadership, financial planning and cross-team strategy development, using results to make recommendations and underpin testing and analysis
  • Expertise in the leadership and management of third-party face-to-face donor/player acquisition, gained in a fundraising, lottery or subscription model environment
  • Extensive experience in ensuring external agencies/suppliers are well briefed, carefully managed and delivering results.
  • Significant experience in monitoring budgets and setting and measuring targets and key performance indicators.
  • Demonstrable ability to manage and allocate personal and project resources effectively to meet objectives.
  • Passion for the hospice movement


Desirable skills and experience: 

  • Direct marketing experience, preferably within the not-for-profit sector, including an understanding of acquisition and retention techniques
  • Knowledge of regulations and governing bodies associated with prize-led fundraising, i.e., The Gambling Commission, as well as fundraising regulation including, telephone regulation, PCIDSS, UK Charity Law, and Data Protection legislation and policy
  • Experience in working for small or medium-sized organisation

Employee Benefits

Benefits include:

  • Up to 7.5% Contributory Pension
  • 27 days holiday plus bank holidays, increasing with length of service to 30 days
  • Flexible working

Apply for this role

QuarterFive and our clients know fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. We encourage individuals with relevant skills and experience to apply for roles regardless of age, disability, gender, sexual orientation, pregnancy and maternity, race, religion or belief. If you think you meet some of the criteria for a role and would like to discuss how your other experience might transfer, please ask us for a chat. We’re here to support you. Appointments will be made on merit alone and we will gladly make reasonable adjustments to always ensure a fair process.

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