This remote-first non-profit is a recognised authority in the sphere of conflict analysis. Their work enables governments, NGOs, and multilateral institutions to make timely and informed decisions. With a reputation for rigour, transparency, and impact, the organisation plays a key role in supporting those addressing the world’s most complex crises.
As the dedicated Account Manager, you’ll manage a diverse portfolio of government and intergovernmental clients. These are well-established relationships, with account values ranging from $50k to over $1.4m. With a current portfolio worth $5m and a target of $7m by 2026, this is a key hire, critical to sustaining the organisation’s impact.
You’ll act as the primary liaison post-sale, owning renewals, client engagement, procurement navigation, and usage optimisation. You’ll support the full lifecycle of account management, from contract renewal and compliance to upselling and client success. The portfolio includes a mix of active and developing accounts, offering plenty of scope to deepen relationships, increase engagement, and drive strategic growth. This role is ideal for someone with experience in public sector licensing, data services, or subscription-based partnerships.
About the role
As Account Manager, you will:
- Manage a portfolio of public sector accounts, including government bodies and multilateral institutions
- Lead renewals, procurement coordination, and contract amendments with precision and confidence
- Identify opportunities for account growth and present tailored solutions to increase value
- Deliver training and guidance to help clients fully utilise the organisation’s tools and services
- Coordinate with internal teams to address client needs
- Re-establish contact with lapsed accounts and improve overall relationship depth
- Track usage and maintain detailed CRM records to support internal reporting and performance reviews
- Ensure strong account hygiene, compliance with client requirements, and high satisfaction levels
About you
Ideal skills and experience:
- Strong experience in account management or revenue partnerships, especially with public sector clients
- Knowledge of government procurement, compliance, and budgeting cycles
- Proven success managing large or complex accounts with multiple stakeholders
- Experience in data, SaaS, or service-based nonprofits—particularly those selling tools or licenses
- Excellent relationship-building skills, including with previously disengaged or complex accounts
- Strong organisational skills and attention to detail in a fast-paced, remote environment
- Confident communicating value and renewal strategy to senior client contacts
- Proficient in using CRM systems such as Salesforce