A leading international organisation is seeking a confident, client-focused Account Manager to steward a portfolio of high-value public sector clients. This remote-first non-profit is a recognised authority in collecting and analysing real-time data on political violence and protest. Their work enables governments, NGOs, and multilateral institutions to make timely and informed decisions. With a reputation for rigour, transparency, and impact, the organisation plays a key role in supporting those addressing the world’s most complex crises.
As the dedicated Account Manager, you’ll manage a diverse portfolio of government and intergovernmental clients. These are well-established relationships, with account values ranging from $50k to over $1.4m. With a current portfolio worth $5m and a target of $7m by 2026, this is a key hire, critical to sustaining the organisation’s impact.
You’ll act as the primary liaison post-sale, owning renewals, client engagement, procurement navigation, and usage optimisation. You’ll support the full lifecycle of account management, from contract renewal and compliance to upselling and client success. The portfolio includes a mix of active and developing accounts, offering plenty of scope to deepen relationships, increase engagement, and drive strategic growth.
About the role
As Account Manager, you will:
- Manage a portfolio of public sector accounts, including government bodies and multilateral institutions
- Lead renewals, procurement coordination, and contract amendments with precision and confidence
- Identify opportunities for account growth and present tailored solutions to increase value
- Deliver training and guidance to help clients fully utilise the organisation’s data tools and services
- Coordinate with internal teams (Product, Analysis, Finance, Operations) to address client needs
- Re-establish contact with lapsed accounts and improve overall relationship depth
- Track usage and maintain detailed CRM records to support internal reporting and performance reviews
- Ensure strong account hygiene, compliance with client requirements, and high satisfaction levels
About you
This role is ideal for someone with experience in public sector licensing, data services, or subscription-based partnerships. You will have:
- Strong experience in account management or revenue partnerships, especially with public sector clients
- Knowledge of government procurement, compliance, and budgeting cycles
- Proven success managing large or complex accounts with multiple stakeholders
- Experience in data, SaaS, or service-based nonprofits—particularly those selling tools or licenses
- Excellent relationship-building skills, including with previously disengaged or complex accounts
- Strong organisational skills and attention to detail in a fast-paced, remote environment
- Confident communicating value and renewal strategy to senior client contacts
- Proficient in using CRM systems such as Salesforce